Refund policy

Last Updated: [15-06-2026]

At Luxivra customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through our website.

1. Return Eligibility

Customers may request a return within 14 days of receiving the product, provided that:

  • The item is unused and in its original condition.
  • All original packaging, tags, manuals, and accessories are included.
  • The item is not damaged due to misuse or mishandling by the customer.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products once opened.
  • Customized or personalized products.
  • Digital products or downloadable content.
  • Perishable goods.
  • Gift cards and promotional items.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery with clear photos or videos.

After verification, we will offer one of the following remedies:

  • Replacement product
  • Full refund
  • Store credit

As required under UAE Consumer Protection regulations, defective products may be eligible for repair, replacement, or refund.

4. Return Process

To initiate a return:

  1. Email us at [support@yourstore.com]
  2. Provide your order number and reason for return.
  3. Our team will review your request and provide return instructions.
  4. Once approved, return the item to the address provided.

5. Refunds

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchange Policy

Eligible items may be exchanged for the same product if available in stock. Exchange requests must be made within the return period.

7. Order Cancellation

Orders may be canceled before shipment. Once the order has been dispatched, the standard return process will apply.

8. Contact Information

For any questions regarding returns or refunds, contact us:

Email: ktotko515@gmail.com