Shipping policy

Last Updated: [15-06-2026]

Thank you for shopping with [Your Store Name]. This Shipping Policy explains how we process, ship, and deliver orders within the United Arab Emirates and other supported regions.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We reserve the right to delay processing in case of payment verification or unforeseen circumstances.

2. Shipping Areas

We currently deliver across all Emirates of the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

Additional international shipping locations may be available where specified.

3. Delivery Time

Estimated delivery times:

  • UAE Standard Delivery: 2–5 business days
  • Remote Areas: 3–7 business days
  • International Orders: 7–15 business days (where available)

Delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

4. Shipping Charges

  • Shipping charges are displayed during checkout before payment.
  • Free shipping promotions, if available, will be clearly mentioned on the website.
  • Additional fees may apply for remote locations or international deliveries.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or WhatsApp message containing tracking information, where available.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • We are not responsible for failed deliveries resulting from inaccurate information.

7. Failed Delivery Attempts

If a customer is unavailable to receive the package:

  • The courier may attempt redelivery.
  • Additional delivery charges may apply.
  • Orders returned to us due to unsuccessful delivery attempts may incur reshipping fees.

8. Damaged or Missing Packages

If your package arrives damaged or if items are missing:

  • Contact us within 48 hours of delivery.
  • Provide photos of the package and products received.
  • We will investigate and provide an appropriate resolution.

9. Customs and Duties

For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.

10. Delays Beyond Our Control

We are not responsible for delays caused by:

  • Courier service disruptions
  • Customs inspections
  • Natural disasters
  • Government restrictions
  • Public holidays or force majeure events

11. Contact Us

For shipping-related inquiries, please contact:

Luxivra
Email: ktotko515@gmail.com